Keeping the Earth green one swap at a time
 
 

                                        


Frequently Asked Questions

- What is swapbabygoods.com?
- How does it work?
- Why am I being asked to register?
- Can I revise my item listing?
- What types of files can I upload as an image for my listing?
- How am I protected against bad traders?
- How long will my listing be active on swapbabygoods.com?
- Is my info safe?
- Can I list used items?
- Are there any items which I can not list?
- What do stars () represent?
- Who should I contact if I am having difficulty completing my transaction?
- Who should I contact if I have questions about swapbabygoods.com site?
- How do I leave feedback for a member?
- Can a negative feedback be removed?
- How do I remove or delete a listing?
- How do I add an image to a listing?
- My image size is too big. How do I make it smaller?
- My email address has been changed, how do I update my profile with my new email address?

 

What is swapbabygoods.com?
Swapbabygoods.com is a one of a kind online marketplace for buying, selling, and swapping baby items that are no longer needed. Our goal is to provide a platform that brings together willing sellers, buyers and swappers in an online marketplace, benefiting everyone involved.

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How does it work?
Swapbabygoods.com acts as an online venue for buyers, sellers and swappers to make deals. They can sell, buy or exchange only baby related items. In order to use our website you will be asked to complete the registration process. As a registered user you can list your unwanted items by selecting an appropriate category for that item and giving a complete description of the item along with your asking price or items you need in return. If you are interested in any item listed on our website you can contact the seller/swapper by using the “contact seller/swapper” option in the Item Details page. Once both the parties have communicated and decided to make a deal, they are advised to exchange their geographic info, method of payment, shipment details and any other info outside of our system solely at their own responsibility. We will not be responsible for any issues or disputes that may arise later due to lack of information, miscommunication, fraudulent activity, non-payment, items lost, items not shipped etc. However, if you encounter any such incident, we would like you to give us the seller/swapper’s screen name and item id for such transaction, so we could take appropriate action on our behalf. But that does not guarantee that your loss will be covered.

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Why am I being asked to register?
All users are required to do a quick and easy registration that enables us to operate the site and to provide you with the services you need.

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Can I revise my item listing?
You can make changes to your listing anytime within the activation period, which is 60 days. Items can be revised from ‘MyListings’ page.

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What types of files can I upload as an image for my listing?
Your image must be in jpg or gif format and less than 250kb in size. You can add an image for your item from 'My Listings' page.

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How am I protected against bad traders?
As a swapbabygoods.com user you need to be aware of potentially fraudulent site activity. We can not offer any protection. You make deals of purchase or swap entirely at your own responsibility and we advise you to proceed carefully and be alarmed if you notice something suspicious. However we take measures to provide our users with an open and trustworthy environment to make the deals. We register all our users and keep all the information in our system and encourage you to use PayPal accounts for making and accepting payments.

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How long will my listing be active on swapbabygoods.com?
Your sale/swap listing will be active for 60 days. However, you can edit or inactivate your listing at any time within 60 days by going to ‘MyListings’ page. Inactive listings will only be available for 30 days under "My Inactive Listings" page. Wanted, Kids and Mommy Item listings will also be active for 60 days.

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Is my info safe?
Your privacy is very important to us, so we want you to feel completely confident that your name, address, and contact information will never be sold to ANY other party. We assure you that any info you post on our website is very safe and only you have the access to view it and make changes. Also for details please see our ‘privacy policy

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Can I list used items?
You can list both new and used items as long as the item is in good working condition. We encourage our users to be honest and very specific in the description of their item.

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Are there any items which I can not list?
The following is the list of prohibited items. Such items could be but are not limited to the following:

- Any item not appropriate for sale/exchange for health, safety or other reasons.
- Any item that has been recalled by any governmental authority/agency or by its manufacturer. Non-transferable items.
- Non-packaged food items, and any other expired food or beverage items.
- All the items that have been damaged.
- All the items that are not in proper working condition.

Any listing containing prohibited items will be deleted. For more details please see our agreement or contact us.

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What do stars represent?
Stars are awarded to the members on their positive feedback score.

10 to 49 positive feedbacks           
50 to 99 positive feedbacks           
100 to 499 positive feedbacks      
500 to 999 positive feedbacks      
1000 or more positive feedbacks 

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Who should I contact if I am having difficulty completing my transaction?
Email our Customer Service Center at: CustomerService@swapbabygoods.com

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Who should I contact if I have questions about swapbabygoods.com site?
Email our Webmaster at: Webmaster@swapbabygoods.com

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How do I leave feedback for a member?
You can leave feedback for a member from My Account page.

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Can a negative feedback be removed?
Feedbacks are permanent and cannot be removed. In some cases a negative feedback can be removed if both the parties involved in the transaction request to do so by sending an email to customerservice@swapbabygoods.com.

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How do I remove or delete a listing?
1. To remove or delete a listing log on to your account with your email address and password.
2. Go to "My listings" page from the top menu.
3. On "My Listings" page click on the Item ID of the listing you would like to remove or delete (this will take you to another page).
4. From this new page you can inactivate your listing by clicking on the "Inactivate Item" button at the bottom.

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How do I add an image to a listing?
1. To add an image to a listing log on to your account with your email address and password.
2. Go to "My listings" page from the top menu.
3. From "My Listings" page click on the "Add/Change Image" on the listing you would like to add image to (this will take you to a new screen).
4. On this new screen click on "Browse" button to select your image from your computer and then click on "Add Image".

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My image size is too big. How do I make it smaller?
To make image size smaller open your image on your desktop, then take a screen shot of your image by pressing "Prt Scrn" button on your keyboard. Then paste it in "Microsoft Paint" or any other imaging application installed on your computer. After pasting your image just save it as a new jpg file. The new file will have a smaller size with the same picture quality.

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My email address has been changed, how do I update my profile with my new email address?
Members cannot change their email address or screen name. However, if your email address has changed please send a request to customerservice@swapbabygoods.com and we will update your profile with your new email address.

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